Terms and condition

1. Acceptance of Terms

By downloading, accessing, or using VentaBite, you agree to be bound by these Terms & Conditions. If you do not agree, you must stop using our services.

2. Services Provided

VentaBite connects customers with restaurants and delivery partners to order and receive food. We act solely as an intermediary and are not responsible for food preparation, food quality, or delivery delays caused by third parties.

3. User Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction).

You are responsible for keeping your login credentials secure.

You agree to provide accurate and up‑to‑date information.

4. Orders & Payments

All orders are subject to restaurant availability and acceptance.

Prices, taxes, and delivery fees are shown at checkout.

Payments are processed securely through authorized third‑party providers.

Refunds or disputes must follow our Refund Policy.

5. Delivery

Delivery times are estimates and may vary.

You must provide accurate delivery information; failed deliveries due to incorrect addresses may still incur charges.

Risk of loss transfers to you upon delivery.

6. User Conduct

You agree not to:

Misuse the app or engage in fraudulent activity.

Interfere with restaurant or delivery operations.

Post offensive, unlawful, or misleading content.

Violations may result in suspension or termination of your account.

7. Restaurant & Partner Responsibilities

Restaurants are responsible for food quality, preparation, and compliance with health regulations.

Delivery partners are independent contractors responsible for safe and timely delivery.

VentaBite is not liable for food safety issues, delays, or damages caused by third parties.

8. Intellectual Property

All content, logos, trademarks, and software associated with VentaBite are owned by us or licensed to us. You may not copy, modify, or distribute them without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, VentaBite is not liable for:

Indirect, incidental, or consequential damages.

Issues arising from restaurant food quality or delivery partner actions.

Service interruptions, technical errors, or unauthorized account access.

10. Privacy

Your use of the app is governed by our Privacy Policy, which explains how we collect and use your data.

11. Termination

We may suspend or terminate your account at any time if you violate these Terms or misuse our services.

12. Governing Law

These Terms are governed by the laws of the country where the app is used. Disputes will be resolved in the courts of that jurisdiction.

13. Updates to Terms

We may update these Terms periodically. Changes become effective once posted in the app with the “Last Updated” date.